Urbana Wellness Spa
Hours
- Open Now
- Sun
- 9:30AM-8:30PM
- Mon-Thu
- 10AM-8PM
- Fri-Sat
- 9:30AM-9:30PM
Location
South Charlotte
Dr. Tara Dowdell
This was my first visit to Urbana Spa. You are drawn in upon entering the door by the music, lighting, and decor. They add to the ambiance. I arrived at 6:30 PM for a 7:00 PM appointment to enjoy the tea bar and relax. They have a large selection. However, two were available. I choose the Peach Bellini over the plain Green tea. The tray service with the honey and raw sugar were a nice touch. I was greeted by my masseuse at 7:05 PM and escorted to the back. My massage started at 7:11 PM and ended at 7:40 PM. I booked the 45 minute introductory spa to try them out. I asked the masseuse about her technique during the massage, if that was the East to West. She replied, no that she was doing her own technique. It was different... My massage ended early. I asked the masseuse if it is Urbana's policy to end early as I put on my Smart Watch and showed her the time. Reminding her that I arrived at 6:30 PM. She explained that the clock was wrong and they don't check the times since they work different rooms. She then explained that a couple that were doctors changed the time on the clock in their room once by 20 minutes so they truly don't know what time it is. I told her that I would follow up. I proceeded to finish dressing and walked back to the receptionist who then entered the wrong price for my massage. When I told her the price was wrong so she went to the back to verify it. She corrected my service price. I booked a follow up service for next month but I am skeptical of giving Urbana another chance. I am thinking that I need to try a different masseuse. I will see how management deals with the matter.
Carla G
A friend invited me here to unwind and get pampered. We went early on a Sunday morning. Upon entry the atmosphere was very relaxing and welcoming. The lighting and music was perfect. Check-in was brief with a one page form. I really liked that it included a question regarding whether or not we wanted a massage with or without talking. We were offered tea, wine, and water. We purchased the Royalty experience spa package. We actually thought we would be in the same room throughout our services because we scheduled it together. Unfortunately, that was not the case for any of our 3 services. Nonetheless, we really the experience. The staff was extremely courteous and friendly. The sugar polish and body wrap was our first service. Karen was very knowledgeable and helpful. It was a messy experience but the results were amazing! There was only one shower available. So our start time was staggered. While we waited for our next service to start, massage, we sat in a very small waiting area that was basically located in a hallway. The were 2 chairs with a small table where we sat with only a robe and flip flops on. I had no place to set my belongings that I carried in a loaner signature tote bag provided during my first service. The area was divided from the main entry by hanging beads. We could see other guests as they arrived and were guided to a room for their services. We had tea and wine as we waited. My massage was performed by Laken. Before starting, she asked about issues I wanted addressed and the amount of pressure I desired. She did an amazing job. For several days I didnt experience any pain in my shoulder and lower back. Lunch was included in our package. Our lunch was in a room designated for couples service. There was a small tall table with two chairs but there was only room for one person to dine comfortably. So we stood up the entire time. We ordered a chicken Caesar salad. It looked great but we couldnt eat it because the salad was too cold and the chicken was frozen. We had it packaged to go and we enjoyed tea and conversation as we waited for our next service, a signature custom facial. At this time, I still had a robe on but my friend was completely dressed. Unfortunately, she had to get undressed again above the waist for her facial. Laken also performed my facial and, again, did not disappoint. In the end, our skin felt amazing, our faces were glowing, and our bodies were relaxed. We received a refund for our lunches and 20% gratuity was included with payment. Overall, I really enjoyed the services. The accommodations during our wait time and lunch leave a lot to be desired. However, we both agreed it was not a deal breaker and we would return. Next time we will do something a little different so that we can possibly enjoy each others company throughout the experience. I was torn about the amount of stars to give but settled on 4 because my skin still feels AMAZING!!
Brianna Elledge
Urbana is hands down the BEST place to get a massage! My husband and I have tried a few different places to get massages but I will never go anywhere else again! The staff are all amazing (especially the masseuse Katie), the atmosphere is so relaxing, the tea is always so yummy and the price point (I have the monthly package) is well worth it! UPDATE: Today I saw Phil for first time and I just wanted to add that he is also wonderful! He really took the time to work out a lot..I mean ALOT of shoulder area knots and really gave lots of relief to my shoulder tension and also great at home tips! Is I guess Ill have to share my sessions between Katie & Phil! Lol
Emily Fogle
I got a couples massage for my fianc and I to celebrate his birthday and had a great experience! Staff was super friendly, the waiting room area was very soothing and we enjoyed a glass of wine before our massage. Prices were very reasonable and the massage was great. Shoutout to Lauren and Sophia for doing a wonderful job!
KRYSTAL HARRIS
I booked a spa party for my sister's birthday. It wasn't at all what I expected. There were no locker rooms, no robes, no relaxation room... Even the chairs in the lobby were uncomfortable. My therapist wasn't the friendliest although she did work around my accommodations. After the massages, our "party" was held in the lobby of the spa. If all five of us were there, it would've been noisy. The fruit and cheese platter was plentiful but the fruit was so frozen we couldn't eat it. We ended up packing it up and bringing it home after a two hour drive. Lastly, I knowingly booked a non-refundable party but I don't understand why you can't cancel or reschedule just like the regular massages. Definitely not worth the money I paid.
